Video calling with the digital doctor

Video calling with the digital doctor

Virtual care makes stronger

A doctor's assistant explaining a patient's medication. A video call in which a youth care counsellor encourages a youngster to get out of bed. A call for help by an older person living in independent accommodation to a community nurse. Video calling in health care offers numerous possibilities to make care in the Netherlands better, more accessible and more efficient. With DigitalDoctor, Vodafone provides healthcare institutions with a solution to offer tailor-made care, simply by establishing video contact with the client or patient.

The digitization of society results in a rising demand for digital healthcare solutions. Care providers as well as clients and patients would welcome more opportunities for digital contact with each other. Patients would like the option to make an appointment at their GP online and inspect their files, ask a question through email or the website, or ask for a repeat prescription online. People also want to measure and monitor their own activities. 

That there is a need for eHealth solutions is shown by research results. In the eHealth monitor 2015, in which 728 care users and 844 doctors and 910 nurses were interviewed, 39 percent of the care users interviewed mentioned they experienced problems having to go out simply to talk to a care professional. In addition, 27 percent indicate that they don't like being unable to check the accuracy of reporting by the care provider.

The need for eHealth solutions is also growing among care providers. They have more responsibilities, whereas budgets are not increasing. In order for them to help care users in an optimal way, they would welcome the opportunity to exchange information smartly and efficiently with other care professionals.


DigitalDoctor: what is it? 
A nice example of an eHealth solution is DigitalDoctor, an easy to implement eHealth solution by Vodafone. Care users can make video calls via the website of the care provider, or set up a video call from the DigitalDoctor app. When the contact is set up via the app, there is no need for a headset. Depending on the type of care question, there are several options. One can make a call to one's GP, but DigitalDoctors also offers opportunities in youth care.

Young people are placed in care less often than before. As a result, a lot more house calls are needed. Care providers could investigate whether an actual visit is needed, or whether a digital appointment will (partly) do. Ad added advantage of DigitalDoctor in this specific case, is that no calling credit is needed. A Wi-Fi connection (or data bundle) suffices. As a care professional you can stay in contact with clients much more, while at the same time saving a lot of time because fewer physical appointments are necessary.