In March 2018, Ziggo started the phased switchover from analogue cable TV to digital cable TV, region by region. After the regions Capelle aan den IJssel, Flevoland and Rotterdam and surrounding areas, Amsterdam is now in line to make the switchover. Deactivating the analogue signal will take place during the night of Monday 10 December 2018. TV in digital quality is already being offered by Ziggo to all its customers, but not everyone takes advantage of that option yet. By far the biggest part of all customers already watches digital TV. In each region Ziggo will inform customers well in advance when the switch is taking place in that particular area.
Ziggo customers can easily check if they are already using a digital signal, by simply switching over to channel 14 on their television. If they can watch Ziggo Sport there, they have digital TV. If channel 14 is broadcasting something else, they are still watching analogue TV. In that case, customers can find more information about switching over to digital by visiting www.ziggo.nl/schakelmee. When it comes to radio, no changes will take place for the foreseeable future.
"Over the years a lot has changed in our television landscape. Black and white was replaced by colour TV, aerials disappeared from rooftops. Nowadays, we watch TV on our mobile and tablet in addition to the television screen. We will continue this innovation to be ready for the future. The number of people watching analogue TV has rapidly decreased in recent years, which is why we will discontinue the analogue TV signal. All our customers will be provided with a television signal in digital quality, using the same cable,” says Jeroen Hoencamp, CEO at VodafoneZiggo.
After the switchover from analogue to digital, Ziggo customers will have a number of additional channels, like all the regional channels and Ziggo Sport, with sports like live Formula 1, Champions League, the English and Spanish football competitions and much more.
The switchover to digital TV will not affect subscription costs, these will remain at the level of the customer’s current subscription.
Support during switchover
Customers will receive a letter or email with detailed information. To support customers during the switchover, Ziggo will deploy additional servicemen to offer assistance at home, next to the existing call centres and service points. In addition, service buses will be used locally as a service counter Ziggo customers can go to if they have any questions.