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Testing ground for servicemen

TEC Campus: Ziggo’s training location in Amsterdam

Learning on the job is the most effective way to learn, which is why VodafoneZiggo has built a copy of a house, in which technicians can practise to their heart's content before starting to visit customers at home. Let us now discover all the things that can be learned at the TEC Campus.

TEC stands for Technical Experience Centre. From the outside it looks like a normal home, but appearances can be deceptive. In this house, every possible technical (customer) situation has been simulated that a VodafoneZiggo technician may run into in daily practice. The campus bridges innovation and reality.

A miniature version of the entire network has been installed at the TEC Campus. Parts of the floors and the garden have been equipped with sheets of glass so you can see where cables lie. They have even added an exciting escape room, appropriately designed in a technical theme, that can also be used for training purposes

From Wi-Fi to the Internet of Things
The TEC Campus is a must for everyone who wants to be ahead of the curve in terms of knowledge, skills and the latest gadgets. Technicians are given the opportunity to learn and experiment with all manner of different technologies: cable, Wi-Fi, optical fibre, mobile and the Internet of Things. The campus also offers the Docsis 3.1 cable network that guarantees Gigabit speeds.

Most of all, it is the ideal testing ground for technical personnel. The Installation and Maintenance department consists of over 1,300 people, including internal as well as external colleagues. They are responsible for the installation, service and maintenance of our technical network. Some colleagues mainly deal with plugs and cables, but most of them also have customer contact. The TEC offers everything to prepare them for that. In this way, they come fully prepared, because they have experienced all scenarios as true to life as possible.


Acid test

The starting point of the campus is to replicate the customer situation as true to life as possible. Thorough research and input from our colleagues have proven that technicians learn most effectively in true-to-life training situations. The more accurate the simulation, the bigger the learning effect. On the one hand, this has proven to be a good acid test for our existing colleagues, while also being a driving force for recruiting new personnel.

Unique concept
The campus is a lot more than just a training facility. It’s suitable for a much larger target group than technical staff only. What started with an idea for a training facility with an indoor and outdoor situation has developed into a unique concept, supported and sponsored by many departments at VodafoneZiggo. A studio has also been built in order to record instructional videos and visual material for training courses.

Talent development
Colleagues from all corners of the company are shown around here to give them a clear impression of the technical work. Teams can use our specially equipped escape room for teambuilding. They have to escape from it by completing all kinds of technical assignments, in which creative collaboration is a must. Politicians and businesses are regularly invited to become acquainted with the technologies of the future. There is also room for seminars and workshops, for example for pupils who have ambitions in the field of technology. In short, a multifaceted place full of inspiration.

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