In today's De Telegraaf, our CEO Stephen van Rooyen shares a special message thanking everyone who chooses VodafoneZiggo — some of whom have been loyal to us for decades. Coinciding with the launch of the renewed Priority, this is a fitting moment to reflect on our customers, the deep value of their loyalty, and our daily commitment to delivering on our promise to them.
To our customers
Every day, millions of people rely on Vodafone and Ziggo to stay connected. To work, to friends, family and loved ones, and to everything that matters most.
You place your trust in us. We know we have to earn that trust, every day.
Since becoming CEO of VodafoneZiggo, I have listened closely to our customers and colleagues. To what is working well, but also to what could be better and simpler. One thing is very clear to me: we want the very best for our customers. And we want to keep raising the bar.
That is why I want to be clear about what you can expect from us.
We want our long-standing customers to know how much we value their loyalty. If you have chosen Vodafone or Ziggo for many years, we consider that special. And we want to show you that we do.
We want to be there when you need us. By making sure our services work as they should. And, if something does go wrong, by taking responsibility, communicating clearly and working hard to put things right.
We will continue to invest in reliable, secure connections, better products and great service. Also, we want to make being our customer simple: being clear about what you receive, what you pay and the choices that are available to you.
And we will keep listening. Not just when you are happy with us, but especially when you think we can do better. We will not always get everything right. But we will listen, learn and continue to improve.
Today, we are taking another step forward.
From today, we are rewarding our loyal customers. The longer you have been with us, the more you get. That is the simple idea behind the renewed Priority by Vodafone and Ziggo.
There are no points to collect, no need to spend more and nothing you need to do. The years you have been with us add up automatically. We will contact you to let you know what your loyalty means for you.
Above all, I would like to say thank you.
To everyone who has chosen Vodafone or Ziggo for five, ten, twenty or thirty years, and sometimes even longer. Thank you for being with us for so long. And to those who have joined us more recently: welcome. We hope you will stay with us for many years to come.
Stephen van Rooyen
CEO VodafoneZiggo