Environmental, Social, Governance (ESG)

Making an impact
We look beyond our networks. Through our technology and partnerships, we connect people with opportunities and their ambitions. We make an impact where it matters: by helping to build an inclusive, safe and sustainable digital society. From our ambition to reach Net Zero, to strengthening digital skills or encouraging healthier online behaviour, we take responsibility and always consider people and their environment. To ensure we continue to make the right choices, we remain in dialogue with our stakeholders and carry out a double materiality assessment every year.

Environment
We act responsibly and in line with our ambition: to become the Netherlands' preferred network.

• We invest in Net Zero 2040
• We operate a resilient, low-impact network
• We work in an energy-efficient way
• We use renewable energy
• We reduce the impact of our products

Social
We help build healthy online habits and teach digital skills, so everyone can stay connected to what matters.

• We encourage a culture of learning and growth
• We see DE&I as an important success factor
• We develop digital skills and digital balance
• We protect our customers’ data and privacy

Governance
We work transparently and ethically to earn and maintain trust.

• We complete Code of Conduct training
• Our ESG data is accurate and complete
• We comply with international ESG standards
• We have reliable certification
• We reduce risks in the social value chain

Double Materiality Assessment
With our 2025 Double Materiality Assessment (DMA), we clearly identify which impacts, risks and opportunities (IROs) truly matter, both for our organisation and for the world around us. Beyond our own activities, we also include relevant insights from our upstream and downstream value chain. We are transparent about how we use this information.

The outcomes of the DMA form the basis for our material topics and determine where we make a difference within ESG. Based on these outcomes, we set targeted actions and ambitions, develop mitigation measures and monitor our progress in a structured way.

Raising a concern
If you would like to raise a concern, you can do so confidentially or anonymously via our whistleblowing platform Wispli.

Suppliers
Read more about how we work with our suppliers to strengthen resilience, drive continuous improvement and contribute to a sustainable and inclusive society.

Downloads:

• ESG Policy
• Environmental Policy
• Integrated Annual Report 2025